Website enquiries
When the enquiry form is available, it asks for your name, email address, optional organisation and telephone number, topic and message. The details are stored in the website’s restricted enquiry area so authorised staff can review and respond.
Do not submit account passwords, PINs, one-time codes, payment-card details or identity documents through a general enquiry form.
Technical records
The website uses essential security controls for forms and staff sign-in. Contact attempts are rate-limited to help prevent abuse. The current website build includes no advertising trackers or third-party analytics scripts.
The payment application
The payment application has its own published privacy policy. Read the policy and terms applying to the service you use; this website guide does not replace them.
Privacy questions
The application policy publishes dataprivacy@capitalpay.com.ss for privacy matters. That address is a published privacy contact, rather than a general payment support hotline.