A payment problem
Missing confirmation, unmatched payment, unexpected amount or possible duplicate.
Check the next step →A government invoice
Find the payment instruction and keep the reference connected to the service.
Read the guide →Agent access
Open the existing agent application or enquire about becoming an agent.
Agent information →A company enquiry
Business requirements, company information and media enquiries.
Contact options →Protect your payment information
Keep your password, PIN and one-time codes private. For a payment query, start with the reference, date, amount and a short description of the problem. Send sensitive documents only through a confirmed, appropriate support route.
Is this the account sign-in page?
No. Existing agent and administrator access is provided through the separate CapitalPay application. Use your assigned account and the appropriate sign-in option.
Does a payment receipt mean my service is approved?
A payment receipt and a service decision are separate records. Check the status with the institution responsible for the application.